Are you thinking of whether Customer Service Representatives would be the right career choice for you?
Are you unsure if you have the right qualities and personality to be good in a career as Customer Service Representatives?
Do you want to find out what are the characteristics traits that make good Customer Service Representatives?
We gathered 16 traits and surveyed other Customer Service Representatives on how important are these 16 traits in their day to day job and career.
Here are the results to guide you to make a decision if Customer Service Representatives is the right career fit for you.
1. Achievement/Effort: 3.83 out of 5
Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
2. Persistence: 3.58 out of 5
Job requires persistence in the face of obstacles.
3. Initiative: 3.45 out of 5
Job requires a willingness to take on responsibilities and challenges.
4. Leadership: 3.1 out of 5
Job requires a willingness to lead, take charge, and offer opinions and direction.
5. Cooperation: 4.51 out of 5
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
6. Concern for Others: 4.12 out of 5
Job requires being sensitive to others’ needs and feelings and being understanding and helpful on the job.
7. Social Orientation: 3.88 out of 5
Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
8. Self Control: 4.09 out of 5
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
9. Stress Tolerance: 4.08 out of 5
Job requires accepting criticism and dealing calmly and effectively with high stress situations.
10. Adaptability & Flexibility: 4.05 out of 5
Job requires being open to change (positive or negative) and to considerable variety in the workplace.
11. Dependability: 4.26 out of 5
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
12. Attention to Detail: 4.52 out of 5
Job requires being careful about detail and thorough in completing work tasks.
13. Integrity: 4.37 out of 5
Job requires being honest and ethical.
14. Independence: 4.01 out of 5
Job requires developing one’s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
15. Innovation: 3.02 out of 5
Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
16. Analytical Thinking: 3.61 out of 5
Job requires analyzing information and using logic to address work-related issues and problems.