In this day in the life guide, you will find out:
- What does a day as Customer Service Representatives looks like
- What do they do every day
- Things they do on a weekly or monthly basis
- How many hours do they work
The purpose of this is to give you a clear picture of this career so you can make a better career decision on whether this career is suitable for you or not.
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Typical Day for Customer Service Representatives
Here is a list of tasks that Customer Service Representatives do every day.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers’ problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Weekly and Monthly Tasks
Here is a list of tasks that Customer Service Representatives do on a weekly or monthly basis.
- Refer unresolved customer grievances to designated departments for further investigation.
- Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers’ claims.
- How many hours do Customer Service Representatives work per week? 40 hours per week
- What is the work schedule like? Regular (Set schedule and routine)
Indoors, Environmentally Controlled
Learn more about Customer Service Representatives
Related careers to Customer Service Representatives
This career is also closely related to Account Adjuster, Account Manager, Account Representative, Adjustment Clerk, At Home Independent Call Center Agent, Automotive Service Advisor, Automotive Service Writer, Bill Adjuster, Call Center Representative or Claim Adjuster.