What Do Telemarketers Do: Job Description, Responsibilities and Duties

Stanley TanLeave a Comment



daily life of a Telemarketer
are Telemarketers happy with their job

Telemarketers

Other names for this job might include Appointment Setter, Busines Development Representative, Call Center Agent, Call Center Operator, Call Center Representative, Customer Service Representative (CSR), Donation Worker, Inbound Telemarketer, Inside Sales Representative, Outbound Telemarketer


  • $26470
    Salary
  • 50%
    Job satisfaction
  • Easy
    Becoming one
  • Medium
    Job growth
OwlGuru Rank

D



Being A Telemarketer: What You Really Do


In this job description guide, you will find out what do Telemarketers do and what is their typical work day like.

After reading this, you will have a much better idea on whether you will like working as a Telemarketer or not.



Job summary

Telemarketers solicit donations or orders for goods or services over the telephone.

We asked Telemarketers how satisfied they are with their job. Here is what they said.

Job satisfaction

50%

How meaningful is this job

46%


50% of them said they were satisfied with their job and 46% said they find that their job makes the world a better place or helps to make someone else’s life better.



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Typical day

On a daily basis, Telemarketers Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation. They Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.

1 of the main responsibilities as A Telemarketer is to Explain products or services and prices, and answer questions from customers.

Some may also Obtain customer information such as name, address, and payment method, and enter orders into computers.

In a normal work day, another thing that Telemarketers do is they Record names, addresses, purchases, and reactions of prospects contacted.

In addition to that, they Adjust sales scripts to better target the needs and interests of specific individuals..

A typical day for A Telemarketer look like this:

Deliver promotional presentations to current or prospective customers.
Contact current or potential customers to promote products or services.
Explain technical product or service information to customers.
Answer customer questions about goods or services.

We asked some Telemarketers a few questions to find out what else does their work day look like. Here is what we found.

Do you have telephone conversations everyday in this job?100% said yes
Do you have to use email everyday in this job?22% said yes
How important is it to work in a team in this job?38% said very important
Do you have group discussions everyday in this job?70% said yes
Do you have to meet strict deadlines everyday in this job?31% said yes
Do you talk or work with customers everyday in this job?31% said yes
Do you have to deal with angry customers everyday in this job?81% said yes
Do you have to make decisions everyday in this job?50% said yes



Other responsibilities

Besides the “typical day” things that Telemarketers do, they Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.

A typical week or month for them might include:

Schedule appointments with prospective customers.



Working life

Working hours

Less than 40 hours per week

Working schedule

Regular (Set schedule and routine)


In a typical work week as A Telemarketer, you can expect to work Less than 40 hours per week.

Do Telemarketers work in an office-style work environment?

Everyday
77.03%

Once a week
0%

Once a month
0%

Once a year
0%

Never
22.97%

Do Telemarketers work in a warehouse-style work environment?

Everyday
0%

Once a week
0%

Once a month
0.82%

Once a year
1.94%

Never
97.24%

Do Telemarketers work outdoors?

Everyday
0%

Once a week
0%

Once a month
0%

Once a year
0%

Never
100%



Is this right for me

Best personality for this career

The Persuaders and The Organizers


You can read more about these career personality types here.

You will like this career if you are someone who likes starting up and carrying out projects. They like leading people and making many decisions. Sometimes they require risk taking and often deal with business.

You also like following set procedures and routines. They like working with data and details more than with ideas.



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Career type

Sales and Marketing
Insurance Services
Buying and Merchandising, Professional Sales and Marketing

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Summary
Job Description (You are here)
Salary
Requirements
Is This Right For Me

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Related to Telemarketers Job Description

Telemarketers job description, what do Telemarketers do, typical day for Telemarketers, what is it like to work as a Telemarketer, how many hours do Telemarketers work, day to day work of a Telemarketer

Additional resources

http://www.bls.gov/oes/current/oes419041.htm

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Telemarketers
Written by: Stanley Tan
Telemarketers solicit donations or orders for goods or services over the telephone.
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