What Do Slot Supervisors Do: Job Description, Responsibilities and Duties

Stanley TanLeave a Comment



daily life of a Slot Supervisor
are Slot Supervisors happy with their job

Slot Supervisors

Other names for this job might include Cardroom Supervisor, Casino Floor Runner, Casino Manager, Casino Shift Manager (CSM), Casino Slot Supervisor, Contract Runner, Converting Technician, Electronic Gaming Device Supervisor, Floor Runner, Floor Slot Technician


  • $37550
    Salary
  • 58%
    Job satisfaction
  • Easy
    Becoming one
  • Low
    Job growth
OwlGuru Rank

D



Being A Slot Supervisor: What You Really Do


In this job description guide, you will find out what do Slot Supervisors do and what is their typical work day like.

After reading this, you will have a much better idea on whether you will like working as a Slot Supervisor or not.



Job summary

Slot Supervisors supervise and coordinate activities of slot department workers to provide service to patrons. Handle and settle complaints of players. Verify and pay off jackpots. Reset slot machines after payoffs. Make repairs or adjustments to slot machines or recommend removal of slot machines for repair. Report hazards and enforce safety rules.

We asked Slot Supervisors how satisfied they are with their job. Here is what they said.

Job satisfaction

58%

How meaningful is this job

38%


58% of them said they were satisfied with their job and 38% said they find that their job makes the world a better place or helps to make someone else’s life better.



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Typical day

On a daily basis, Slot Supervisors Monitor payment of hand-delivered jackpots to ensure promptness. They Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.

1 of the main responsibilities as A Slot Supervisor is to Respond to and resolve patrons’ complaints.

Some may also Patrol assigned areas to ensure that players are following rules and that machines are functioning correctly.

In a normal work day, another thing that Slot Supervisors do is they Reset slot machines after payoffs.

In addition to that, they Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams..

A typical day for A Slot Supervisor look like this:

Monitor operational quality or safety.
Monitor operational quality or safety.
Operate gaming equipment.
Resolve customer complaints or problems.

We asked some Slot Supervisors a few questions to find out what else does their work day look like. Here is what we found.

Do you have telephone conversations everyday in this job?35% said yes
Do you have to use email everyday in this job?31% said yes
How important is it to work in a team in this job?88% said very important
Do you have group discussions everyday in this job?84% said yes
Do you have to meet strict deadlines everyday in this job?43% said yes
Do you talk or work with customers everyday in this job?60% said yes
Do you have to deal with angry customers everyday in this job?53% said yes
Do you have to make decisions everyday in this job?75% said yes



Other responsibilities




Working life

Working hours

40 hours per week

Working schedule

Regular (Set schedule and routine)


In a typical work week as A Slot Supervisor, you can expect to work 40 hours per week.

Do Slot Supervisors work in an office-style work environment?

Everyday
96.32%

Once a week
0.96%

Once a month
0%

Once a year
0%

Never
2.72%

Do Slot Supervisors work in a warehouse-style work environment?

Everyday
2.72%

Once a week
6.44%

Once a month
4.19%

Once a year
4.95%

Never
81.7%

Do Slot Supervisors work outdoors?

Everyday
0%

Once a week
0.44%

Once a month
0%

Once a year
3.55%

Never
96.01%



Is this right for me

Best personality for this career

The Builders and The Organizers


You can read more about these career personality types here.

You will like this career if you are someone who likes work activities that include practical, hands-on problems and solutions. They like working with plants, animals, and real-world materials like wood, tools, and machinery. Many of the careers require working outside, and do not involve a lot of paperwork or working closely with others.

You also like following set procedures and routines. They like working with data and details more than with ideas.



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Rank: C
Salary: $27560

They in a gaming establishment, conduct financial transactions for patrons. May reconcile daily summaries of transactions to balance books. May accept patron’s credit application and verify credit references to provide check-cashing authorization or to establish house credit accounts. May sell gambling chips, tokens, or tickets to patrons, or to other workers for resale to patrons. May convert gaming chips, tokens, or tickets to currency upon patron’s request. May use a cash register or computer to record transaction.
Rank: D
Salary: $24640

They exchange coins, tokens, and chips for patrons’ money. May issue payoffs and obtain customer’s signature on receipt. May operate a booth in the slot machine area and furnish change persons with money bank at the start of the shift, or count and audit money in drawers.
Rank: C
Salary: $25650

They post information enabling patrons to wager on various races and sporting events. Assist in the operation of games such as keno and bingo. May operate random number generating equipment and announce the numbers for patrons. Receive, verify, and record patrons’ wagers. Scan and process winning tickets presented by patrons and payout winnings for those wagers.
Rank: D
Salary: $30200

They operate one or more of a variety of office machines, such as photocopying, photographic, and duplicating machines, or other office machines.
Rank: C+
Salary: $38600

They conduct screening of passengers, baggage, or cargo to ensure compliance with Transportation Security Administration (TSA) regulations. May operate basic security equipment such as x-ray machines and hand wands at screening checkpoints.






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Career type

Personal Care and Service
Recreation, Amusements and Attractions

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Learn more about Slot Supervisors

Summary
Job Description (You are here)
Salary
Requirements
Is This Right For Me

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Related to Slot Supervisors Job Description

Slot Supervisors job description, what do Slot Supervisors do, typical day for Slot Supervisors, what is it like to work as a Slot Supervisor, how many hours do Slot Supervisors work, day to day work of a Slot Supervisor

Additional resources

http://www.bls.gov/OOH/personal-care-and-service/gaming-services-occupations.htm
https://www.americangaming.org/
http://www.casinocareers.com/

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Slot Supervisors
Written by: Stanley Tan
Slot Supervisors supervise and coordinate activities of slot department workers to provide service to patrons. Handle and settle complaints of players. Verify and pay off jackpots. Reset slot machines after payoffs. Make repairs or adjustments to slot machines or recommend removal of slot machines for repair. Report hazards and enforce safety rules.
3 / 5 stars

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