What Do Ticket Agents Do: Job Description, Responsibilities and Duties

Stanley TanLeave a Comment



daily life of a Reservation and Transportation Ticket Agent and Travel Clerk
are Reservation and Transportation Ticket Agents and Travel Clerks happy with their job

Reservation and Transportation Ticket Agents and Travel Clerks

Other names for this job might include Airline Reservation Agent, Airline Reservationist, Airline Station Agent, Airline Ticket Agent, Airport Sales Agent, Auto Club Travel Counselor, Automobile Club Information Clerk, Automobile Travel Club Counselor, Baggage Agent, Baggage Clerk


  • $36780
    Salary
  • 70%
    Job satisfaction
  • Easy
    Becoming one
  • Bad
    Job growth
OwlGuru Rank

C



Being A Ticket Agent: What You Really Do


In this job description guide, you will find out what do Reservation and Transportation Ticket Agents and Travel Clerks do and what is their typical work day like.

After reading this, you will have a much better idea on whether you will like working as a Reservation and Transportation Ticket Agent and Travel Clerk or not.



Job summary

Ticket Agents make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets, contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.

We asked Ticket Agents how satisfied they are with their job. Here is what they said.

Job satisfaction

70%

How meaningful is this job

30%


70% of them said they were satisfied with their job and 30% said they find that their job makes the world a better place or helps to make someone else’s life better.



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Typical day

On a daily basis, Ticket Agents Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers. They Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.

1 of the main responsibilities as A Ticket Agent is to Prepare customer invoices and accept payment.

Some may also Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.

In a normal work day, another thing that Ticket Agents do is they Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.

In addition to that, they Determine whether space is available on travel dates requested by customers, assigning requested spaces when available..

A typical day for A Ticket Agent look like this:

Calculate costs of goods or services.
Make travel, accommodations, or entertainment arrangements for others.
Make travel, accommodations, or entertainment arrangements for others.
Collect deposits, payments or fees.

We asked some Ticket Agents a few questions to find out what else does their work day look like. Here is what we found.

Do you have telephone conversations everyday in this job?78% said yes
Do you have to use email everyday in this job?39% said yes
How important is it to work in a team in this job?67% said very important
Do you have group discussions everyday in this job?85% said yes
Do you have to meet strict deadlines everyday in this job?75% said yes
Do you talk or work with customers everyday in this job?88% said yes
Do you have to deal with angry customers everyday in this job?26% said yes
Do you have to make decisions everyday in this job?81% said yes



Other responsibilities

Besides the “typical day” things that Ticket Agents do, they Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations. They might also Contact motel, hotel, resort, and travel operators to obtain current advertising literature.

A typical week or month for them might include:

Provide notifications to customers or patrons.



Working life

Working hours

Less than 40 hours per week

Working schedule

Regular (Set schedule and routine)


In a typical work week as A Ticket Agent, you can expect to work Less than 40 hours per week.

Do Ticket Agents work in an office-style work environment?

Everyday
88.17%

Once a week
7.49%

Once a month
0%

Once a year
0%

Never
4.34%

Do Ticket Agents work in a warehouse-style work environment?

Everyday
0%

Once a week
0%

Once a month
7.49%

Once a year
0%

Never
92.51%

Do Ticket Agents work outdoors?

Everyday
32.46%

Once a week
16.43%

Once a month
0%

Once a year
14.41%

Never
36.7%



Is this right for me

Best personality for this career

The Organizers and The Persuaders


You can read more about these career personality types here.

You will like this career if you are someone who likes following set procedures and routines. They like working with data and details more than with ideas.

You also like starting up and carrying out projects. They like leading people and making many decisions. Sometimes they require risk taking and often deal with business.



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Rank: C
Salary: $33890

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They accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
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Rank: C+
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They assist patrons at hotel, apartment, or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.






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Career type

Office and Administration
Travel and Tourism
Professional Sales and Marketing
Sales and Service

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Salary
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Related to Reservation and Transportation Ticket Agents and Travel Clerks Job Description

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Additional resources

http://www.bls.gov/OOH/office-and-administrative-support/information-clerks.htm
http://www.iaap-hq.org/

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Reservation and Transportation Ticket Agents and Travel Clerks
Written by: Stanley Tan
Ticket Agents make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets, contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
3.5 / 5 stars

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