What Do Receptionists Do: Job Description, Responsibilities and Duties

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daily life of a Receptionist and Information Clerk
are Receptionists and Information Clerks happy with their job

Receptionists and Information Clerks

Other names for this job might include Appointment Clerk, Appointment Scheduler, Appointment Setter, Automobile Club Information Clerk, Call Center Agent, Call Center Operator, Call Center Representative, Call Taker, Clerk Specialist, Clinic Receptionist

  • $28430
  • 65%
    Job satisfaction
  • Easy
    Becoming one
  • Medium
    Job growth
OwlGuru Rank


Being A Receptionist: What You Really Do

In this job description guide, you will find out what do Receptionists and Information Clerks do and what is their typical work day like.

After reading this, you will have a much better idea on whether you will like working as a Receptionist and Information Clerk or not.

Job summary

Receptionists answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

We asked Receptionists how satisfied they are with their job. Here is what they said.

Job satisfaction


How meaningful is this job


65% of them said they were satisfied with their job and 54% said they find that their job makes the world a better place or helps to make someone else’s life better.

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Typical day

On a daily basis, Receptionists Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. They Receive payment and record receipts for services.

1 of the main responsibilities as A Receptionist is to Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.

Some may also Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

In a normal work day, another thing that Receptionists do is they File and maintain records.

In addition to that, they Transmit information or documents to customers, using computer, mail, or facsimile machine..

A typical day for A Receptionist look like this:

Schedule appointments.
Answer telephones to direct calls or provide information.
Collect deposits, payments or fees.
Proofread documents, records, or other files to ensure accuracy.
Operate computers or computerized equipment.

We asked some Receptionists a few questions to find out what else does their work day look like. Here is what we found.

Do you have telephone conversations everyday in this job?94% said yes
Do you have to use email everyday in this job?84% said yes
How important is it to work in a team in this job?65% said very important
Do you have group discussions everyday in this job?91% said yes
Do you have to meet strict deadlines everyday in this job?21% said yes
Do you talk or work with customers everyday in this job?78% said yes
Do you have to deal with angry customers everyday in this job?26% said yes
Do you have to make decisions everyday in this job?66% said yes

Other responsibilities

Besides the “typical day” things that Receptionists do, they Hear and resolve complaints from customers or the public. They might also Calculate and quote rates for tours, stocks, insurance policies, or other products or services.

A typical week or month for them might include:

Respond to customer problems or complaints.
Calculate costs of goods or services.

Working life

Working hours

40 hours per week

Working schedule

Regular (Set schedule and routine)

In a typical work week as A Receptionist, you can expect to work 40 hours per week.

Do Receptionists work in an office-style work environment?


Once a week

Once a month

Once a year


Do Receptionists work in a warehouse-style work environment?


Once a week

Once a month

Once a year


Do Receptionists work outdoors?


Once a week

Once a month

Once a year


Is this right for me

Best personality for this career

The Organizers and The Persuaders

You can read more about these career personality types here.

You will like this career if you are someone who likes following set procedures and routines. They like working with data and details more than with ideas.

You also like starting up and carrying out projects. They like leading people and making many decisions. Sometimes they require risk taking and often deal with business.

How we can help

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Career type

Office and Administration
Administrative and Information Support
Health Informatics

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Additional resources

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