What Do Patient Representatives Do: Job Description, Responsibilities and Duties

Stanley TanLeave a Comment



daily life of a Patient Representative
are Patient Representatives happy with their job

Patient Representatives

Other names for this job might include Admissions Coordinator, Case Manager, Medicaid Service Coordinator (MSC), Patient Access Representative, Patient Access Specialist, Patient Advocate, Patient Care Coordinator, Patient Coordinator, Patient Financial Representative, Patient Ombudsperson


  • $34560
    Salary
  • 66%
    Job satisfaction
  • Quite Hard
    Becoming one
  • Medium
    Job growth
OwlGuru Rank

C



Being A Patient Representative: What You Really Do


In this job description guide, you will find out what do Patient Representatives do and what is their typical work day like.

After reading this, you will have a much better idea on whether you will like working as a Patient Representative or not.



Job summary

Patient Representatives assist patients in obtaining services, understanding policies and making health care decisions.

We asked Patient Representatives how satisfied they are with their job. Here is what they said.

Job satisfaction

66%

How meaningful is this job

48%


66% of them said they were satisfied with their job and 48% said they find that their job makes the world a better place or helps to make someone else’s life better.



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Typical day

On a daily basis, Patient Representatives Explain policies, procedures, or services to patients using medical or administrative knowledge. They Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.

1 of the main responsibilities as A Patient Representative is to Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.

Some may also Interview patients or their representatives to identify problems relating to care.

In a normal work day, another thing that Patient Representatives do is they Refer patients to appropriate health care services or resources.

In addition to that, they Analyze patients’ abilities to pay to determine charges on a sliding scale..

A typical day for A Patient Representative look like this:

Explain regulations, policies, or procedures.
Coordinate operational activities.
Refer customers to appropriate personnel.

We asked some Patient Representatives a few questions to find out what else does their work day look like. Here is what we found.

Do you have telephone conversations everyday in this job?96% said yes
Do you have to use email everyday in this job?72% said yes
How important is it to work in a team in this job?93% said very important
Do you have group discussions everyday in this job?94% said yes
Do you have to meet strict deadlines everyday in this job?29% said yes
Do you talk or work with customers everyday in this job?67% said yes
Do you have to deal with angry customers everyday in this job?30% said yes
Do you have to make decisions everyday in this job?49% said yes



Other responsibilities

Besides the “typical day” things that Patient Representatives do, they Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care. They might also Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.

A typical week or month for them might include:

Provide information to coworkers.
Maintain current knowledge related to work activities.



Working life

Working hours

More than 40 hours per week

Working schedule

Regular (Set schedule and routine)


In a typical work week as A Patient Representative, you can expect to work More than 40 hours per week.

Do Patient Representatives work in an office-style work environment?

Everyday
95.74%

Once a week
2.44%

Once a month
0%

Once a year
0%

Never
1.82%

Do Patient Representatives work in a warehouse-style work environment?

Everyday
1.78%

Once a week
1.78%

Once a month
0%

Once a year
14.39%

Never
82.06%

Do Patient Representatives work outdoors?

Everyday
0%

Once a week
1.78%

Once a month
0%

Once a year
12.36%

Never
85.86%



Is this right for me

Best personality for this career

The Helpers and The Persuaders


You can read more about these career personality types here.

You will like this career if you are someone who likes working with, communicating with, and teaching people. They like helping or providing service to others.

You also like starting up and carrying out projects. They like leading people and making many decisions. Sometimes they require risk taking and often deal with business.



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Career type

Office and Administration
Support Services

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Related to Patient Representatives Job Description

Patient Representatives job description, what do Patient Representatives do, typical day for Patient Representatives, what is it like to work as a Patient Representative, how many hours do Patient Representatives work, day to day work of a Patient Representative

Additional resources

http://www.bls.gov/OOH/office-and-administrative-support/customer-service-representatives.htm
http://www.icmi.com/
http://www.scic.com/

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Patient Representatives
Written by: Stanley Tan
Patient Representatives assist patients in obtaining services, understanding policies and making health care decisions.
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