What Do Insurance Claims Clerks Do: Job Description, Responsibilities and Duties

Stanley TanLeave a Comment



daily life of an Insurance Claims Clerk
are Insurance Claims Clerks happy with their job

Insurance Claims Clerks

Other names for this job might include Call Center Representative, Claim Processing Specialist, Claim Representative, Claim Service Representative, Claim Taker, Claim Technician, Claims Adjudicator, Claims Adjuster, Claims Associate, Claims Clerk


  • $39560
    Salary
  • 66%
    Job satisfaction
  • Easy
    Becoming one
  • Medium
    Job growth
OwlGuru Rank

C+



Being An Insurance Claims Clerk: What You Really Do


In this job description guide, you will find out what do Insurance Claims Clerks do and what is their typical work day like.

After reading this, you will have a much better idea on whether you will like working as an Insurance Claims Clerk or not.



Job summary

Insurance Claims Clerks obtain information from insured or designated persons for purpose of settling claim with insurance carrier.

We asked Insurance Claims Clerks how satisfied they are with their job. Here is what they said.

Job satisfaction

66%

How meaningful is this job

40%


66% of them said they were satisfied with their job and 40% said they find that their job makes the world a better place or helps to make someone else’s life better.



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Typical day

On a daily basis, Insurance Claims Clerks Review insurance policy to determine coverage. They Prepare insurance claim forms or related documents and review them for completeness.

1 of the main responsibilities as An Insurance Claims Clerk is to Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.

Some may also Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.

In a normal work day, another thing that Insurance Claims Clerks do is they Post or attach information to claim file.

In addition to that, they Pay small claims..

A typical day for An Insurance Claims Clerk look like this:

Review customer insurance information.
Check data for recording errors.
Prepare documentation for contracts, transactions, or regulatory compliance.
Explain regulations, policies, or procedures.

We asked some Insurance Claims Clerks a few questions to find out what else does their work day look like. Here is what we found.

Do you have telephone conversations everyday in this job?70% said yes
Do you have to use email everyday in this job?99% said yes
How important is it to work in a team in this job?52% said very important
Do you have group discussions everyday in this job?34% said yes
Do you have to meet strict deadlines everyday in this job?42% said yes
Do you talk or work with customers everyday in this job?49% said yes
Do you have to deal with angry customers everyday in this job?27% said yes
Do you have to make decisions everyday in this job?68% said yes



Other responsibilities

Besides the “typical day” things that Insurance Claims Clerks do, they Contact insured or other involved persons to obtain missing information.

A typical week or month for them might include:

Discuss account status or activity with customers or patrons.



Working life

Working hours

40 hours per week

Working schedule

Regular (Set schedule and routine)


In a typical work week as An Insurance Claims Clerk, you can expect to work 40 hours per week.

Do Insurance Claims Clerks work in an office-style work environment?

Everyday
87.44%

Once a week
0%

Once a month
0%

Once a year
0.76%

Never
11.8%

Do Insurance Claims Clerks work in a warehouse-style work environment?

Everyday
0%

Once a week
0%

Once a month
0%

Once a year
2.38%

Never
97.62%

Do Insurance Claims Clerks work outdoors?

Everyday
0%

Once a week
0%

Once a month
6.5%

Once a year
0%

Never
93.5%



Is this right for me

Best personality for this career

The Organizers and The Persuaders


You can read more about these career personality types here.

You will like this career if you are someone who likes following set procedures and routines. They like working with data and details more than with ideas.

You also like starting up and carrying out projects. They like leading people and making many decisions. Sometimes they require risk taking and often deal with business.



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Rank: C
Salary: $27830

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They operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
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They issue licenses or permits to qualified applicants. Obtain necessary information, record data, advise applicants on requirements, collect fees, and issue licenses. May conduct oral, written, visual, or performance testing.
Rank: B
Salary: $35540

They locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer’s account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.
Rank: C
Salary: $30820

They perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.






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Career type

Office and Administration
Administrative and Information Support
Insurance Services

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Learn more about Insurance Claims Clerks

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Salary
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Related to Insurance Claims Clerks Job Description

Insurance Claims Clerks job description, what do Insurance Claims Clerks do, typical day for Insurance Claims Clerks, what is it like to work as an Insurance Claims Clerk, how many hours do Insurance Claims Clerks work, day to day work of an Insurance Claims Clerk

Additional resources

http://www.bls.gov/OOH/office-and-administrative-support/financial-clerks.htm
http://www.aba.com/
https://www.mba.org/

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Insurance Claims Clerks
Written by: Stanley Tan
Insurance Claims Clerks obtain information from insured or designated persons for purpose of settling claim with insurance carrier.
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