Other names for this job might include Assistant Innkeeper, Concierge, Desk Clerk, Floor Clerk, Front Desk Agent, Front Desk Associate, Front Desk Attendant, Front Desk Clerk, Front Desk Manager, Front Desk Representative
In this career quiz, there are 10 questions that will analyze if the Hotel, Motel and Resort Desk Clerks career is right for you.
There are 3 answers to each question: Dislike, Okay and Like.
Answer “Dislike” if you tell yourself “Ugh… Sounds boring” or “I’m not sure” Answer “Okay” if you tell yourself “Umm… I think I will be okay with that” Answer “Like” if you tell yourself “Yes, I’m interested”
Ready? Let’s start
You’re interested in customer and personal service like customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
You’re interested in administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and other office procedures.
Greet, register, and assign rooms to guests of hotels or motels.
Verify customers’ credit, and establish how the customer will pay for the accommodation.
You like following set procedures and routines.
You like working with data and details more than with ideas.
You like starting up and carrying out projects.
You like leading people and making many decisions. You don’t mind risk taking and dealing with business.
You like working with, communicating with, and teaching people.
You like helping or providing service to others.
Now count how many points you have. Dislike = 0 point Okay = 1 point Like = 2 points
After you’re done counting your points. Click below to view your results.
They interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
They answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
They assist patrons at hotel, apartment, or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.
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Hotel, Motel and Resort Desk Clerks
Written by: Stanley Tan
Hotel and Resort Clerks accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.