What Do Hotel, Motel and Resort Desk Clerks Do (including Their Typical Day At Work)

Job Description

Hotel, Motel and Resort Desk Clerks accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests. They also greet, register, and assign rooms to guests of hotels or motels.

Other tasks include:

• Contact housekeeping or maintenance staff when guests report problems.
• Issue room keys and escort instructions to bellhops.
• Make and confirm reservations.
• Verify customers’ credit, and establish how the customer will pay for the accommodation.
• Keep records of room availability and guests’ accounts, manually or using computers.
• Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.

We asked Hotel, Motel and Resort Desk Clerks how satisfied they are with their job. Here is what they said.

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56% of them said they were satisfied with their job and 42% said they find that their job makes the world a better place or helps to make someone else’s life better.

Typical Day At Work

On a daily basis, Hotel, Motel and Resort Desk Clerks prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies. They greet, register, and assign rooms to guests of hotels or motels.

A typical day for a Hotel, Motel and Resort Desk Clerk will also include:

• Issue room keys and escort instructions to bellhops.
• Keep records of room availability and guests’ accounts, manually or using computers.
• Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
• Verify customers’ credit, and establish how the customer will pay for the accommodation.

We asked some Hotel, Motel and Resort Desk Clerks a few questions to find out what else does their work day look like. Here is what we found.

	Do you have telephone conversations everyday in this job?	100% said yes
	How important is it to work in a team in this job?	55% said very important
	Do you have group discussions everyday in this job?	82% said yes
	Do you talk or work with customers everyday in this job?	73% said yes
	Do you have to deal with angry customers everyday in this job?	31% said yes
	Do you have to make decisions everyday in this job?	70% said yes

Other responsibilities

Besides their typical day, Hotel, Motel and Resort Desk Clerks also deposit guests’ valuables in hotel safes or safe-deposit boxes. They may also arrange tours, taxis, or restaurant reservations for customers.

On a weekly to monthly basis, Hotel, Motel and Resort Desk Clerks Date-stamp, sort, and rack incoming mail and messages. They might also Clean and maintain lobby and common areas, such as restocking supplies and watering plants.

In addition, they Plan, schedule or supervise the work of other employees.

Although specific duties may vary, many of them Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.

To some Hotel, Motel and Resort Desk Clerks, it is also their responsibility to Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.

Working life

Standard 40 hour work week

Regular schedule like a 9 to 5

In a typical work week as a Hotel, Motel and Resort Desk Clerk, you can expect to work 40 hour work week.

Is this right for me

People who are suitable for this job tends to like following set procedures and routines. They like working with data and details more than with ideas..

They also like starting up and carrying out projects. They like leading people and making many decisions. Sometimes they require risk taking and often deal with business.

You can read more about these career personality types here.

Explore other careers

http://www.bls.gov/OOH/office-and-administrative-support/information-clerks.htm

http://www.ahlei.org/