What Do Hotel and Resort Clerks Do: Job Description, Responsibilities and Duties

Stanley TanLeave a Comment



daily life of a Hotel, Motel and Resort Desk Clerk
are Hotel, Motel and Resort Desk Clerks happy with their job

Hotel, Motel and Resort Desk Clerks

Other names for this job might include Assistant Innkeeper, Concierge, Desk Clerk, Floor Clerk, Front Desk Agent, Front Desk Associate, Front Desk Attendant, Front Desk Clerk, Front Desk Manager, Front Desk Representative


  • $22610
    Salary
  • 56%
    Job satisfaction
  • Easy
    Becoming one
  • Medium
    Job growth
OwlGuru Rank

D



Being A Hotel and Resort Clerk: What You Really Do


In this job description guide, you will find out what do Hotel, Motel and Resort Desk Clerks do and what is their typical work day like.

After reading this, you will have a much better idea on whether you will like working as a Hotel, Motel and Resort Desk Clerk or not.



Job summary

Hotel and Resort Clerks accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

We asked Hotel and Resort Clerks how satisfied they are with their job. Here is what they said.

Job satisfaction

56%

How meaningful is this job

42%


56% of them said they were satisfied with their job and 42% said they find that their job makes the world a better place or helps to make someone else’s life better.



Become one

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Typical day

On a daily basis, Hotel and Resort Clerks Greet, register, and assign rooms to guests of hotels or motels. They Verify customers’ credit, and establish how the customer will pay for the accommodation.

1 of the main responsibilities as A Hotel and Resort Clerk is to Keep records of room availability and guests’ accounts, manually or using computers.

Some may also Compute bills, collect payments, and make change for guests.

In a normal work day, another thing that Hotel and Resort Clerks do is they Issue room keys and escort instructions to bellhops.

In addition to that, they Review accounts and charges with guests during the check out process..

A typical day for A Hotel and Resort Clerk look like this:

Greet customers, patrons, or visitors.
Verify accuracy of financial or transactional data.
Maintain financial or account records.

We asked some Hotel and Resort Clerks a few questions to find out what else does their work day look like. Here is what we found.

Do you have telephone conversations everyday in this job?100% said yes
Do you have to use email everyday in this job?32% said yes
How important is it to work in a team in this job?55% said very important
Do you have group discussions everyday in this job?82% said yes
Do you have to meet strict deadlines everyday in this job?50% said yes
Do you talk or work with customers everyday in this job?73% said yes
Do you have to deal with angry customers everyday in this job?31% said yes
Do you have to make decisions everyday in this job?70% said yes



Other responsibilities




Working life

Working hours

40 hours per week

Working schedule

Regular (Set schedule and routine)


In a typical work week as A Hotel and Resort Clerk, you can expect to work 40 hours per week.

Do Hotel and Resort Clerks work in an office-style work environment?

Everyday
94.8%

Once a week
0%

Once a month
0%

Once a year
0%

Never
5.2%

Do Hotel and Resort Clerks work in a warehouse-style work environment?

Everyday
0%

Once a week
0%

Once a month
0%

Once a year
10.64%

Never
89.36%

Do Hotel and Resort Clerks work outdoors?

Everyday
0%

Once a week
0%

Once a month
8.82%

Once a year
10.41%

Never
80.77%



Is this right for me

Best personality for this career

The Organizers and The Persuaders


You can read more about these career personality types here.

You will like this career if you are someone who likes following set procedures and routines. They like working with data and details more than with ideas.

You also like starting up and carrying out projects. They like leading people and making many decisions. Sometimes they require risk taking and often deal with business.



How we can help

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Career type

Office and Administration
Lodging
Professional Sales and Marketing

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Learn more about Hotel and Resort Clerks

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Job Description (You are here)
Salary
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Is This Right For Me

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Related to Hotel, Motel and Resort Desk Clerks Job Description

Hotel, Motel and Resort Desk Clerks job description, what do Hotel, Motel and Resort Desk Clerks do, typical day for Hotel, Motel and Resort Desk Clerks, what is it like to work as a Hotel, Motel and Resort Desk Clerk, how many hours do Hotel, Motel and Resort Desk Clerks work, day to day work of a Hotel, Motel and Resort Desk Clerk

Additional resources

http://www.bls.gov/OOH/office-and-administrative-support/information-clerks.htm
http://www.ahlei.org/

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Hotel, Motel and Resort Desk Clerks
Written by: Stanley Tan
Hotel and Resort Clerks accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
3 / 5 stars

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