What Do General Managers Do: Job Description, Responsibilities and Duties

Stanley Tan



daily life of a General and Operations Manager
are General and Operations Managers happy with their job

General and Operations Managers

Other names for this job might include Adjutant General, Adult Daycare Coordinator, Assistant Manager, Building Manager, Business Administrator, Business Coordinator, Business Development Director, Business Manager, Chief Administrative Officer, Chief Deputy


  • $119460
    Salary
  • 75%
    Job satisfaction
  • Medium
    Becoming one
  • Medium
    Job growth
OwlGuru Rank

A+



Being A General Manager: What You Really Do


In this job description guide, you will find out what do General and Operations Managers do and what is their typical work day like.

After reading this, you will have a much better idea on whether you will like working as a General and Operations Manager or not.



Job summary

General Managers plan, direct, or coordinate the operations of public or private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services.

We asked General Managers how satisfied they are with their job. Here is what they said.

Job satisfaction

75%

How meaningful is this job

57%


75% of them said they were satisfied with their job and 57% said they find that their job makes the world a better place or helps to make someone else’s life better.



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Typical day

On a daily basis, General Managers Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products. They Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.

1 of the main responsibilities as A General Manager is to Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.

Some may also Direct administrative activities directly related to making products or providing services.

In a normal work day, another thing that General Managers do is they Prepare staff work schedules and assign specific duties.

In addition to that, they Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits..

A typical day for A General Manager look like this:

Direct sales, marketing, or customer service activities.
Direct organizational operations, projects, or services.
Provide basic information to guests, visitors, or clients.
Analyze data to inform operational decisions or activities.
Analyze financial records to improve efficiency.

We asked some General Managers a few questions to find out what else does their work day look like. Here is what we found.

Do you have telephone conversations everyday in this job?96% said yes
Do you have to use email everyday in this job?91% said yes
How important is it to work in a team in this job?79% said very important
Do you have group discussions everyday in this job?95% said yes
Do you have to meet strict deadlines everyday in this job?48% said yes
Do you talk or work with customers everyday in this job?52% said yes
Do you have to deal with angry customers everyday in this job?16% said yes
Do you have to make decisions everyday in this job?69% said yes



Other responsibilities

Besides the “typical day” things that General Managers do, they Develop or implement product-marketing strategies, including advertising campaigns or sales promotions. They might also Direct non-merchandising departments of businesses, such as advertising or purchasing.

On a weekly to monthly basis, General Managers Plan store layouts or design displays. and Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.

In addition, they Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.

Although specific duties may vary, many of them Plan or direct activities such as sales promotions that require coordination with other department managers.

A typical week or month for them might include:

Implement organizational process or policy changes.
Develop marketing plans or strategies.
Direct sales, marketing, or customer service activities.
Direct organizational operations, projects, or services.
Plan facility layouts or designs.
Direct financial operations.
Implement organizational process or policy changes.
Develop organizational goals or objectives.



Working life

Working hours

More than 40 hours per week

Working schedule

Regular (Set schedule and routine)


In a typical work week as A General Manager, you can expect to work More than 40 hours per week.

Do General Managers work in an office-style work environment?

Everyday
89.39%

Once a week
2.23%

Once a month
0%

Once a year
0.36%

Never
8.03%

Do General Managers work in a warehouse-style work environment?

Everyday
23.35%

Once a week
7.89%

Once a month
0.06%

Once a year
15%

Never
53.7%

Do General Managers work outdoors?

Everyday
7.35%

Once a week
5.89%

Once a month
20.03%

Once a year
9.05%

Never
57.69%



Is this right for me

Best personality for this career

The Persuaders and The Organizers


You can read more about these career personality types here.

You will like this career if you are someone who likes starting up and carrying out projects. They like leading people and making many decisions. Sometimes they require risk taking and often deal with business.

You also like following set procedures and routines. They like working with data and details more than with ideas.



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Related to General and Operations Managers Job Description

General and Operations Managers job description, what do General and Operations Managers do, typical day for General and Operations Managers, what is it like to work as a General and Operations Manager, how many hours do General and Operations Managers work, day to day work of a General and Operations Manager

Additional resources

http://www.bls.gov/OOH/management/top-executives.htm
http://www.csg.org/
http://www.fma.org/
http://www.amanet.org/

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General and Operations Managers
Written by: Stanley Tan
General Managers plan, direct, or coordinate the operations of public or private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services.
5 / 5 stars