In this job description guide, you will find out what do Gaming Surveillance Officers and Gaming Investigators do and what is their typical work day like.
After reading this, you will have a much better idea on whether you will like working as a Gaming Surveillance Officer and Gaming Investigator or not.
Gaming Surveillance Officers act as oversight and security agent for management and customers. Observe casino or casino hotel operation for irregular activities such as cheating or theft by either employees or patrons. May use one-way mirrors above the casino floor, cashier’s cage, and from desk. Use of audio/video equipment is also common to observe operation of the business. Usually required to provide verbal and written reports of all violations and suspicious behavior to supervisor.
We asked Gaming Surveillance Officers how satisfied they are with their job. Here is what they said.
How meaningful is this job
70% of them said they were satisfied with their job and 72% said they find that their job makes the world a better place or helps to make someone else’s life better.
On a daily basis, Gaming Surveillance Officers Observe casino or casino hotel operations for irregular activities such as cheating or theft by employees or patrons, using audio and video equipment and one-way mirrors. They Report all violations and suspicious behaviors to supervisors, verbally or in writing.
1 of the main responsibilities as A Gaming Surveillance Officer is to Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures.
Some may also Act as oversight or security agents for management or customers.
A typical day for A Gaming Surveillance Officer look like this:
|Observe individuals’ activities to gather information or compile evidence.|
|Operate surveillance equipment to detect suspicious or illegal activities.|
|Discuss performance, complaints, or violations with supervisors.|
|Monitor operations to ensure compliance with safety or security policies or regulations.|
We asked some Gaming Surveillance Officers a few questions to find out what else does their work day look like. Here is what we found.
|Do you have telephone conversations everyday in this job?||88% said yes|
|Do you have to use email everyday in this job?||72% said yes|
|How important is it to work in a team in this job?||57% said very important|
|Do you have group discussions everyday in this job?||74% said yes|
|Do you have to meet strict deadlines everyday in this job?||30% said yes|
|Do you talk or work with customers everyday in this job?||43% said yes|
|Do you have to deal with angry customers everyday in this job?||32% said yes|
|Do you have to make decisions everyday in this job?||50% said yes|
Besides the “typical day” things that Gaming Surveillance Officers do, they Supervise or train surveillance observers.
A typical week or month for them might include:
|Train employees in proper work procedures.|
|Direct security operations.|
40 hours per week
Regular (Set schedule and routine)
In a typical work week as A Gaming Surveillance Officer, you can expect to work 40 hours per week.
Do Gaming Surveillance Officers work in an office-style work environment?
Once a week
Once a month
Once a year
Do Gaming Surveillance Officers work in a warehouse-style work environment?
Once a week
Once a month
Once a year
Do Gaming Surveillance Officers work outdoors?
Once a week
Once a month
Once a year
Is this right for me
Best personality for this career
The Builders and The Organizers
You can read more about these career personality types here.
You will like this career if you are someone who likes work activities that include practical, hands-on problems and solutions. They like working with plants, animals, and real-world materials like wood, tools, and machinery. Many of the careers require working outside, and do not involve a lot of paperwork or working closely with others.
You also like following set procedures and routines. They like working with data and details more than with ideas.
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They examine, evaluate, and investigate eligibility for, conformity with, or liability under licenses or permits.
They operate radio, telephone, or computer equipment at emergency response centers. Receive reports from the public of crimes, disturbances, fires, and medical or police emergencies. Relay information to law enforcement and emergency response personnel. May maintain contact with caller until responders arrive.
They schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
They supervise and coordinate activities of workers in assigned gaming areas. Circulate among tables and observe operations. Ensure that stations and games are covered for each shift. May explain and interpret operating rules of house to patrons. May plan and organize activities and services for guests in hotels/casinos. May address service complaints.
They compile records, sort, shelve, issue, and receive library materials such as books, electronic media, pictures, cards, slides and microfilm. Locate library materials for loan and replace material in shelving area, stacks, or files according to identification number and title. Register patrons to permit them to borrow books, periodicals, and other library materials.
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