What Do Gaming Surveillance Officers Do (including Their Typical Day At Work)

Job Description

Gaming Surveillance Officers act as oversight and security agent for management and customers. Observe casino or casino hotel operation for irregular activities such as cheating or theft by either employees or patrons. May use one-way mirrors above the casino floor, cashier’s cage, and from desk. Use of audio/video equipment is also common to observe operation of the business. Usually required to provide verbal and written reports of all violations and suspicious behavior to supervisor. They also monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures.

Other tasks include:

• Observe casino or casino hotel operations for irregular activities, such as cheating or theft by employees or patrons, using audio and video equipment and one-way mirrors.
• Report all violations and suspicious behaviors to supervisors, verbally or in writing.
• Develop and maintain log of surveillance observations.
• Inspect and monitor audio or video surveillance equipment to ensure it is working appropriately.
• Review video surveillance footage.
• Act as oversight or security agents for management or customers.

We asked Gaming Surveillance Officers how satisfied they are with their job. Here is what they said.

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70% of them said they were satisfied with their job and 72% said they find that their job makes the world a better place or helps to make someone else’s life better.

Typical Day At Work

On a daily basis, Gaming Surveillance Officers develop and maintain log of surveillance observations. They monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures.

A typical day for a Gaming Surveillance Officer and Gaming Investigator will also include:

• Observe casino or casino hotel operations for irregular activities, such as cheating or theft by employees or patrons, using audio and video equipment and one-way mirrors.
• Report all violations and suspicious behaviors to supervisors, verbally or in writing.
• Act as oversight or security agents for management or customers.
• Inspect and monitor audio or video surveillance equipment to ensure it is working appropriately.
• Review video surveillance footage.

We asked some Gaming Surveillance Officers a few questions to find out what else does their work day look like. Here is what we found.

	Do you have telephone conversations everyday in this job?	88% said yes
	How important is it to work in a team in this job?	57% said very important
	Do you have group discussions everyday in this job?	74% said yes
	Do you talk or work with customers everyday in this job?	43% said yes
	Do you have to deal with angry customers everyday in this job?	32% said yes
	Do you have to make decisions everyday in this job?	50% said yes

Other responsibilities

Besides their typical day, Gaming Surveillance Officers also supervise or train surveillance observers. They may also report all violations and suspicious behaviors to supervisors, verbally or in writing.

On a weekly to monthly basis, Gaming Surveillance Officers Review video surveillance footage. They might also Develop and maintain log of surveillance observations.

In addition, they Act as oversight or security agents for management or customers.

Although specific duties may vary, many of them Observe casino or casino hotel operations for irregular activities, such as cheating or theft by employees or patrons, using audio and video equipment and one-way mirrors.

To some Gaming Surveillance Officers, it is also their responsibility to Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures.

Working life

Standard 40 hour work week

Regular schedule like a 9 to 5

In a typical work week as a Gaming Surveillance Officer and Gaming Investigator, you can expect to work 40 hour work week.

Is this right for me

People who are suitable for this job tends to like work activities that include practical, hands-on problems and solutions. They like working with plants, animals, and real-world materials like wood, tools, and machinery..

They also like following set procedures and routines. They like working with data and details more than with ideas.

You can read more about these career personality types here.

Explore other careers

http://www.bls.gov/OOH/protective-service/security-guards.htm

http://www.dhs.gov/