What Do Gaming Surveillance Officers Do: Job Description, Responsibilities and Duties

Stanley TanLeave a Comment



daily life of a Gaming Surveillance Officer and Gaming Investigator
are Gaming Surveillance Officers and Gaming Investigators happy with their job

Gaming Surveillance Officers and Gaming Investigators

Other names for this job might include Agent, Casino Enforcement Agent, Casino Investigator, Casino Surveillance Officer, Casino Worker, Compliance Officer, Gambling Monitor, Gaming Commissioner, Gaming Investigator, Gaming Surveillance Observer


  • $33880
    Salary
  • 70%
    Job satisfaction
  • Easy
    Becoming one
  • Medium
    Job growth
OwlGuru Rank

C+



Being A Gaming Surveillance Officer: What You Really Do


In this job description guide, you will find out what do Gaming Surveillance Officers and Gaming Investigators do and what is their typical work day like.

After reading this, you will have a much better idea on whether you will like working as a Gaming Surveillance Officer and Gaming Investigator or not.



Job summary

Gaming Surveillance Officers act as oversight and security agent for management and customers. Observe casino or casino hotel operation for irregular activities such as cheating or theft by either employees or patrons. May use one-way mirrors above the casino floor, cashier’s cage, and from desk. Use of audio/video equipment is also common to observe operation of the business. Usually required to provide verbal and written reports of all violations and suspicious behavior to supervisor.

We asked Gaming Surveillance Officers how satisfied they are with their job. Here is what they said.

Job satisfaction

70%

How meaningful is this job

72%


70% of them said they were satisfied with their job and 72% said they find that their job makes the world a better place or helps to make someone else’s life better.



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Typical day

On a daily basis, Gaming Surveillance Officers Observe casino or casino hotel operations for irregular activities such as cheating or theft by employees or patrons, using audio and video equipment and one-way mirrors. They Report all violations and suspicious behaviors to supervisors, verbally or in writing.

1 of the main responsibilities as A Gaming Surveillance Officer is to Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures.

Some may also Act as oversight or security agents for management or customers.

A typical day for A Gaming Surveillance Officer look like this:

Observe individuals’ activities to gather information or compile evidence.
Operate surveillance equipment to detect suspicious or illegal activities.
Discuss performance, complaints, or violations with supervisors.
Monitor operations to ensure compliance with safety or security policies or regulations.

We asked some Gaming Surveillance Officers a few questions to find out what else does their work day look like. Here is what we found.

Do you have telephone conversations everyday in this job?88% said yes
Do you have to use email everyday in this job?72% said yes
How important is it to work in a team in this job?57% said very important
Do you have group discussions everyday in this job?74% said yes
Do you have to meet strict deadlines everyday in this job?30% said yes
Do you talk or work with customers everyday in this job?43% said yes
Do you have to deal with angry customers everyday in this job?32% said yes
Do you have to make decisions everyday in this job?50% said yes



Other responsibilities

Besides the “typical day” things that Gaming Surveillance Officers do, they Supervise or train surveillance observers.

A typical week or month for them might include:

Train employees in proper work procedures.
Direct security operations.



Working life

Working hours

40 hours per week

Working schedule

Regular (Set schedule and routine)


In a typical work week as A Gaming Surveillance Officer, you can expect to work 40 hours per week.

Do Gaming Surveillance Officers work in an office-style work environment?

Everyday
79.08%

Once a week
0%

Once a month
0%

Once a year
20.92%

Never
0%

Do Gaming Surveillance Officers work in a warehouse-style work environment?

Everyday
5.95%

Once a week
0%

Once a month
20.83%

Once a year
6.32%

Never
66.9%

Do Gaming Surveillance Officers work outdoors?

Everyday
2.02%

Once a week
0%

Once a month
0%

Once a year
3.58%

Never
94.41%



Is this right for me

Best personality for this career

The Builders and The Organizers


You can read more about these career personality types here.

You will like this career if you are someone who likes work activities that include practical, hands-on problems and solutions. They like working with plants, animals, and real-world materials like wood, tools, and machinery. Many of the careers require working outside, and do not involve a lot of paperwork or working closely with others.

You also like following set procedures and routines. They like working with data and details more than with ideas.



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Career type

Criminal Justice and Law Enforcement
Security and Protective Services

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Learn more about Gaming Surveillance Officers

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Salary
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Is This Right For Me

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Related to Gaming Surveillance Officers and Gaming Investigators Job Description

Gaming Surveillance Officers and Gaming Investigators job description, what do Gaming Surveillance Officers and Gaming Investigators do, typical day for Gaming Surveillance Officers and Gaming Investigators, what is it like to work as a Gaming Surveillance Officer and Gaming Investigator, how many hours do Gaming Surveillance Officers and Gaming Investigators work, day to day work of a Gaming Surveillance Officer and Gaming Investigator

Additional resources

http://www.bls.gov/OOH/protective-service/security-guards.htm
http://www.dhs.gov/

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Gaming Surveillance Officers and Gaming Investigators
Written by: Stanley Tan
Gaming Surveillance Officers act as oversight and security agent for management and customers. Observe casino or casino hotel operation for irregular activities such as cheating or theft by either employees or patrons. May use one-way mirrors above the casino floor, cashier's cage, and from desk. Use of audio/video equipment is also common to observe operation of the business. Usually required to provide verbal and written reports of all violations and suspicious behavior to supervisor.
3.8 / 5 stars

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