What Do Gaming Supervisors Do: Job Description, Responsibilities and Duties

Stanley TanLeave a Comment



daily life of a Gaming Supervisor
are Gaming Supervisors happy with their job

Gaming Supervisors

Other names for this job might include Blackjack Pit Boss, Blackjack Supervisor, Box Person, Cardroom Manager, Casino Floorperson, Casino Manager, Casino Shift Manager, Casino Supervisor, Crap Game Box Person, Executive Casino Host


  • $50130
    Salary
  • 77%
    Job satisfaction
  • Easy
    Becoming one
  • Medium
    Job growth
OwlGuru Rank

B+



Being A Gaming Supervisor: What You Really Do


In this job description guide, you will find out what do Gaming Supervisors do and what is their typical work day like.

After reading this, you will have a much better idea on whether you will like working as a Gaming Supervisor or not.



Job summary

Gaming Supervisors supervise and coordinate activities of workers in assigned gaming areas. Circulate among tables and observe operations. Ensure that stations and games are covered for each shift. May explain and interpret operating rules of house to patrons. May plan and organize activities and services for guests in hotels/casinos. May address service complaints.

We asked Gaming Supervisors how satisfied they are with their job. Here is what they said.

Job satisfaction

77%

How meaningful is this job

20%


77% of them said they were satisfied with their job and 20% said they find that their job makes the world a better place or helps to make someone else’s life better.



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Typical day

On a daily basis, Gaming Supervisors Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service. They Observe gamblers’ behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.

1 of the main responsibilities as A Gaming Supervisor is to Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.

Some may also Perform paperwork required for monetary transactions.

In a normal work day, another thing that Gaming Supervisors do is they Resolve customer or employee complaints.

In addition to that, they Greet customers and ask about the quality of service they are receiving..

A typical day for A Gaming Supervisor look like this:

Monitor operational quality or safety.
Monitor patron activities to identify problems or potential problems.
Communicate with management or other staff to resolve problems.
Maintain knowledge of business operations.

We asked some Gaming Supervisors a few questions to find out what else does their work day look like. Here is what we found.

Do you have telephone conversations everyday in this job?72% said yes
Do you have to use email everyday in this job?30% said yes
How important is it to work in a team in this job?79% said very important
Do you have group discussions everyday in this job?94% said yes
Do you have to meet strict deadlines everyday in this job?30% said yes
Do you talk or work with customers everyday in this job?85% said yes
Do you have to deal with angry customers everyday in this job?53% said yes
Do you have to make decisions everyday in this job?64% said yes



Other responsibilities




Working life

Working hours

40 hours per week

Working schedule

Regular (Set schedule and routine)


In a typical work week as A Gaming Supervisor, you can expect to work 40 hours per week.

Do Gaming Supervisors work in an office-style work environment?

Everyday
97.58%

Once a week
0%

Once a month
0%

Once a year
0%

Never
2.42%

Do Gaming Supervisors work in a warehouse-style work environment?

Everyday
4.58%

Once a week
0%

Once a month
0%

Once a year
3.82%

Never
91.6%

Do Gaming Supervisors work outdoors?

Everyday
0%

Once a week
0%

Once a month
4.58%

Once a year
10.79%

Never
84.63%



Is this right for me

Best personality for this career

The Persuaders and The Organizers


You can read more about these career personality types here.

You will like this career if you are someone who likes starting up and carrying out projects. They like leading people and making many decisions. Sometimes they require risk taking and often deal with business.

You also like following set procedures and routines. They like working with data and details more than with ideas.



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Rank: A
Salary: $75590

They plan, direct, or coordinate gaming operations in a casino. May formulate house rules.
Rank: C
Salary: $42190

They directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.
Rank: C+
Salary: $32290

They act as oversight and security agent for management and customers. Observe casino or casino hotel operation for irregular activities such as cheating or theft by either employees or patrons. May use one-way mirrors above the casino floor, cashier’s cage, and from desk. Use of audio/video equipment is also common to observe operation of the business. Usually required to provide verbal and written reports of all violations and suspicious behavior to supervisor.
Rank: C+
Salary: $30300

They assist patrons at hotel, apartment, or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.
Rank: B+
Salary: $54400

They directly supervise and coordinate the activities of clerical and administrative support workers.






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Career type

Personal Care and Service
Recreation, Amusements and Attractions

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Learn more about Gaming Supervisors

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Job Description (You are here)
Salary
Requirements
Is This Right For Me

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Related to Gaming Supervisors Job Description

Gaming Supervisors job description, what do Gaming Supervisors do, typical day for Gaming Supervisors, what is it like to work as a Gaming Supervisor, how many hours do Gaming Supervisors work, day to day work of a Gaming Supervisor

Additional resources

http://www.bls.gov/OOH/personal-care-and-service/gaming-services-occupations.htm
https://www.americangaming.org/
http://www.casinocareers.com/

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Gaming Supervisors
Written by: Stanley Tan
Gaming Supervisors supervise and coordinate activities of workers in assigned gaming areas. Circulate among tables and observe operations. Ensure that stations and games are covered for each shift. May explain and interpret operating rules of house to patrons. May plan and organize activities and services for guests in hotels/casinos. May address service complaints.
4.5 / 5 stars

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