What Do Retail Sales Supervisors Do (including Their Typical Day At Work)

Job Description

Retail Sales Supervisors directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties. They also provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.

Other tasks include:

• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Formulate pricing policies for merchandise, according to profitability requirements.
• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• Instruct staff on how to handle difficult and complicated sales.
• Assign employees to specific duties.

We asked Retail Sales Supervisors how satisfied they are with their job. Here is what they said.

64% of them said they were satisfied with their job and 39% said they find that their job makes the world a better place or helps to make someone else’s life better.

Typical Day At Work

On a daily basis, Retail Sales Supervisors provide customer service by greeting and assisting customers and responding to customer inquiries and complaints. They keep records of purchases, sales, and requisitions.

A typical day for a Supervisor of Retail Sales Worker will also include:

• Formulate pricing policies for merchandise, according to profitability requirements.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
• Enforce safety, health, and security rules.
• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

We asked some Retail Sales Supervisors a few questions to find out what else does their work day look like. Here is what we found.

Other responsibilities

Besides their typical day, Retail Sales Supervisors also plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy. They may also plan and prepare work schedules and keep records of employees’ work schedules and time cards.

On a weekly to monthly basis, Retail Sales Supervisors Inventory stock and reorder when inventory drops to a specified level. They might also Estimate consumer demand and determine the types and amounts of goods to be sold.

In addition, they Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

Although specific duties may vary, many of them Establish and implement policies, goals, objectives, and procedures for the department.

To some Retail Sales Supervisors, it is also their responsibility to Plan budgets and authorize payments and merchandise returns.

Working life

More than 40 hours per week

Regular schedule like a 9 to 5

In a typical work week as a Supervisor of Retail Sales Worker, you can expect to work more than 40 hours per week.

Is this right for me

People who are suitable for this job tends to like starting up and carrying out projects. They like leading people and making many decisions. Sometimes they require risk taking and often deal with business..

They also like following set procedures and routines. They like working with data and details more than with ideas.

You can read more about these career personality types here.

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