What Do Office Administration Supervisors Do (including Their Typical Day At Work)

Job Description

Office Administration Supervisors directly supervise and coordinate the activities of clerical and administrative support workers. They also supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

Other tasks include:

• Resolve customer complaints or answer customers’ questions regarding policies and procedures.
• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
• Recruit, interview, and select employees.

We asked Office Administration Supervisors how satisfied they are with their job. Here is what they said.

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75% of them said they were satisfied with their job and 54% said they find that their job makes the world a better place or helps to make someone else’s life better.

Typical Day At Work

On a daily basis, Office Administration Supervisors supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. They resolve customer complaints or answer customers’ questions regarding policies and procedures.

A typical day for a Supervisor of Office and Administrative Support Worker will also include:

• Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
• Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
• Interpret and communicate work procedures and company policies to staff.
• Coordinate activities with other supervisory personnel or with other work units or departments.

We asked some Office Administration Supervisors a few questions to find out what else does their work day look like. Here is what we found.

	Do you have telephone conversations everyday in this job?	98% said yes
	How important is it to work in a team in this job?	60% said very important
	Do you have group discussions everyday in this job?	96% said yes
	Do you talk or work with customers everyday in this job?	60% said yes
	Do you have to deal with angry customers everyday in this job?	9% said yes
	Do you have to make decisions everyday in this job?	37% said yes

Other responsibilities

Besides their typical day, Office Administration Supervisors also consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules. They may also discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

On a weekly to monthly basis, Office Administration Supervisors Make recommendations to management concerning such issues as staffing decisions or procedural changes. They might also Develop or update procedures, policies, or standards.

In addition, they Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.

Although specific duties may vary, many of them Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.

To some Office Administration Supervisors, it is also their responsibility to Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.

Working life

Standard 40 hour work week

Regular schedule like a 9 to 5

In a typical work week as a Supervisor of Office and Administrative Support Worker, you can expect to work 40 hour work week.

Is this right for me

People who are suitable for this job tends to like starting up and carrying out projects. They like leading people and making many decisions. Sometimes they require risk taking and often deal with business..

They also like following set procedures and routines. They like working with data and details more than with ideas.

You can read more about these career personality types here.

Explore other careers

http://www.bls.gov/ooh/office-and-administrative-support/home.htm

http://www.bls.gov/ooh/office-and-administrative-support/secretaries-and-administrative-assistants.htm