What Do Government Interviewers Do: Job Description, Responsibilities and Duties

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daily life of a Government Programs Eligibility Interviewer
are Government Programs Eligibility Interviewers happy with their job

Government Programs Eligibility Interviewers

Other names for this job might include Business Employment Specialist, Career Consultant, Case Coordinator, Case Worker, Cash Application Clerk, Claims Deputy, Client Services Representative, Contact Agent, Contact Officer, Contact Representative

  • $43040
  • 68%
    Job satisfaction
  • Medium
    Becoming one
  • Medium
    Job growth
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Being A Government Interviewer: What You Really Do

In this job description guide, you will find out what do Government Programs Eligibility Interviewers do and what is their typical work day like.

After reading this, you will have a much better idea on whether you will like working as a Government Programs Eligibility Interviewer or not.

Job summary

Government Interviewers determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.

We asked Government Interviewers how satisfied they are with their job. Here is what they said.

Job satisfaction


How meaningful is this job


68% of them said they were satisfied with their job and 73% said they find that their job makes the world a better place or helps to make someone else’s life better.

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Typical day

On a daily basis, Government Interviewers Answer applicants’ questions about benefits and claim procedures. They Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.

1 of the main responsibilities as A Government Interviewer is to Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants’ legal rights.

Some may also Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.

In a normal work day, another thing that Government Interviewers do is they Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.

In addition to that, they Interview and investigate applicants for public assistance to gather information pertinent to their applications..

A typical day for A Government Interviewer look like this:

Explain regulations, policies, or procedures.
Interview employees, customers, or others to collect information.
Explain regulations, policies, or procedures.

We asked some Government Interviewers a few questions to find out what else does their work day look like. Here is what we found.

Do you have telephone conversations everyday in this job?100% said yes
Do you have to use email everyday in this job?82% said yes
How important is it to work in a team in this job?34% said very important
Do you have group discussions everyday in this job?74% said yes
Do you have to meet strict deadlines everyday in this job?46% said yes
Do you talk or work with customers everyday in this job?55% said yes
Do you have to deal with angry customers everyday in this job?42% said yes
Do you have to make decisions everyday in this job?76% said yes

Other responsibilities

Besides the “typical day” things that Government Interviewers do, they Keep records of assigned cases, and prepare required reports. They might also Schedule benefits claimants for adjudication interviews to address questions of eligibility.

On a weekly to monthly basis, Government Interviewers Refer applicants to job openings or to interviews with other staff, in accordance with administrative guidelines or office procedures. and Provide social workers with pertinent information gathered during applicant interviews.

A typical week or month for them might include:

Record information about legal matters.
Schedule appointments.
Administer personnel recruitment or hiring activities.
Provide information to coworkers.

Working life

Working hours

40 hours per week

Working schedule

Regular (Set schedule and routine)

In a typical work week as A Government Interviewer, you can expect to work 40 hours per week.

Do Government Interviewers work in an office-style work environment?


Once a week

Once a month

Once a year


Do Government Interviewers work in a warehouse-style work environment?


Once a week

Once a month

Once a year


Do Government Interviewers work outdoors?


Once a week

Once a month

Once a year


Is this right for me

Best personality for this career

The Helpers and The Organizers

You can read more about these career personality types here.

You will like this career if you are someone who likes working with, communicating with, and teaching people. They like helping or providing service to others.

You also like following set procedures and routines. They like working with data and details more than with ideas.

How we can help

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Related to Government Programs Eligibility Interviewers Job Description

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Additional resources


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