What Do Dispatchers Do: Job Description, Responsibilities and Duties

Stanley TanLeave a Comment



daily life of a Dispatcher
are Dispatchers happy with their job

Dispatchers

Other names for this job might include Aircraft Dispatcher, Airplane Dispatch Clerk, Alarm Operator, Assistant Chief Train Dispatcher, Auto Service Dispatcher, Automobile or Truck Rental Dispatcher, Burglar Alarm Operator, Bus and Trolley Dispatcher, Bus Starter, Cab Starter


  • $40210
    Salary
  • 63%
    Job satisfaction
  • Easy
    Becoming one
  • Medium
    Job growth
OwlGuru Rank

C+



Being A Dispatcher: What You Really Do


In this job description guide, you will find out what do Dispatchers do and what is their typical work day like.

After reading this, you will have a much better idea on whether you will like working as a Dispatcher or not.



Job summary

Dispatchers schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

We asked Dispatchers how satisfied they are with their job. Here is what they said.

Job satisfaction

63%

How meaningful is this job

44%


63% of them said they were satisfied with their job and 44% said they find that their job makes the world a better place or helps to make someone else’s life better.



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Typical day

On a daily basis, Dispatchers Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones. They Arrange for necessary repairs to restore service and schedules.

1 of the main responsibilities as A Dispatcher is to Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.

Some may also Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.

In a normal work day, another thing that Dispatchers do is they Prepare daily work and run schedules.

In addition to that, they Receive or prepare work orders..

A typical day for A Dispatcher look like this:

Schedule operational activities.
Coordinate operational activities.
Relay information between personnel.

We asked some Dispatchers a few questions to find out what else does their work day look like. Here is what we found.

Do you have telephone conversations everyday in this job?100% said yes
Do you have to use email everyday in this job?92% said yes
How important is it to work in a team in this job?63% said very important
Do you have group discussions everyday in this job?70% said yes
Do you have to meet strict deadlines everyday in this job?53% said yes
Do you talk or work with customers everyday in this job?62% said yes
Do you have to deal with angry customers everyday in this job?14% said yes
Do you have to make decisions everyday in this job?77% said yes



Other responsibilities




Working life

Working hours

More than 40 hours per week

Working schedule

Regular (Set schedule and routine)


In a typical work week as A Dispatcher, you can expect to work More than 40 hours per week.

Do Dispatchers work in an office-style work environment?

Everyday
73.76%

Once a week
2.99%

Once a month
7.1%

Once a year
0%

Never
16.14%

Do Dispatchers work in a warehouse-style work environment?

Everyday
23.71%

Once a week
6.2%

Once a month
0.66%

Once a year
8.81%

Never
60.62%

Do Dispatchers work outdoors?

Everyday
1.84%

Once a week
13.3%

Once a month
10.16%

Once a year
16.54%

Never
58.16%



Is this right for me

Best personality for this career

The Organizers and The Builders


You can read more about these career personality types here.

You will like this career if you are someone who likes following set procedures and routines. They like working with data and details more than with ideas.

You also like work activities that include practical, hands-on problems and solutions. They like working with plants, animals, and real-world materials like wood, tools, and machinery. Many of the careers require working outside, and do not involve a lot of paperwork or working closely with others.



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Career type

Office and Administration
Green Increased Demand
Transportation
Transportation Operations

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Learn more about Dispatchers

Summary
Job Description (You are here)
Salary
Requirements
Is This Right For Me

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Related to Dispatchers Job Description

Dispatchers job description, what do Dispatchers do, typical day for Dispatchers, what is it like to work as a Dispatcher, how many hours do Dispatchers work, day to day work of a Dispatcher

Additional resources

http://www.bls.gov/ooh/office-and-administrative-support/police-fire-and-ambulance-dispatchers.htm
http://www.bls.gov/ooh/production/power-plant-operators-distributors-and-dispatchers.htm

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Dispatchers
Written by: Stanley Tan
Dispatchers schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
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