Job Description, Daily Responsibilities, and Work Life
Counter and Rental Clerks
Counter and Rental Clerks receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute cost, and accept payment.
Table of Contents
Job Description
Counter and Rental Clerks receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute costs, and accept payment. They also compute charges for merchandise or services and receive payments.
Other tasks include:
- Receive orders for services, such as rentals, repairs, dry cleaning, and storage.
- Explain rental fees, policies, and procedures.
- Provide information about rental items, such as availability, operation, or description.
- Advise customers on use and care of merchandise.
- Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
- Answer telephones to provide information and receive orders.
We asked Counter and Rental Clerks how satisfied they are with their job. Here is what they said.
43%
26%
43% of them said they were satisfied with their job and 26% said they find that their job makes the world a better place or helps to make someone else’s life better.
Typical Day At Work
On a daily basis, Counter and Rental Clerks compute charges for merchandise or services and receive payments. They receive orders for services, such as rentals, repairs, dry cleaning, and storage.
A typical day for a Counter and Rental Clerk will also include:
- Answer telephones to provide information and receive orders.
- Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
- Prepare rental forms, obtaining customer signature and other information, such as required licenses.
- Allocate equipment to participants in sporting events or recreational activities.
- Keep records of transactions and of the number of customers entering an establishment.
We asked some Counter and Rental Clerks a few questions to find out what else does their work day look like. Here is what we found.
Do you have telephone conversations everyday in this job? | 93% said yes | |
How important is it to work in a team in this job? | 58% said very important | |
Do you have group discussions everyday in this job? | 73% said yes | |
Do you talk or work with customers everyday in this job? | 60% said yes | |
Do you have to deal with angry customers everyday in this job? | 31% said yes | |
Do you have to make decisions everyday in this job? | 51% said yes |
Other responsibilities
Besides their typical day, Counter and Rental Clerks also reserve items for requested times and keep records of items rented. They may also prepare merchandise for display or for purchase or rental.
On a weekly to monthly basis, Counter and Rental Clerks Prepare rental forms, obtaining customer signature and other information, such as required licenses. They might also Recommend and provide advice on a wide variety of products and services.
In addition, they Rent items, arrange for provision of services to customers, and accept returns.
Although specific duties may vary, many of them Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.
To some Counter and Rental Clerks, it is also their responsibility to Explain rental fees, policies, and procedures.
Working life
Less than 40 hours per week
Regular schedule like a 9 to 5
In a typical work week as a Counter and Rental Clerk, you can expect to work less than 40 hours per week.
Is this right for me
The Organizers and The Entrepreneurs
People who are suitable for this job tends to like following set procedures and routines. They like working with data and details more than with ideas..
They also like starting up and carrying out projects. They like leading people and making many decisions. Sometimes they require risk taking and often deal with business.
You can read more about these career personality types here.
Learn more about Counter and Rental Clerks
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