Job Description, Daily Responsibilities, and Work Life
Concierges
Concierges assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
Table of Contents
Job Description
Concierges assist patrons at hotel, apartment, or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance. They also make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
Other tasks include:
- Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
- Make travel arrangements for sightseeing or other tours.
- Receive, store, or deliver luggage or mail.
- Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
- Pick up and deliver items or run errands for guests.
- Provide directions to guests.
We asked Concierges how satisfied they are with their job. Here is what they said.
71%
47%
71% of them said they were satisfied with their job and 47% said they find that their job makes the world a better place or helps to make someone else’s life better.
Typical Day At Work
On a daily basis, Concierges provide directions to guests. They provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
A typical day for a Concierge will also include:
- Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
- Make travel arrangements for sightseeing or other tours.
- Pick up and deliver items or run errands for guests.
- Perform office duties on a temporary basis when needed.
- Receive, store, or deliver luggage or mail.
We asked some Concierges a few questions to find out what else does their work day look like. Here is what we found.
Do you have telephone conversations everyday in this job? | 100% said yes | |
How important is it to work in a team in this job? | 47% said very important | |
Do you have group discussions everyday in this job? | 70% said yes | |
Do you talk or work with customers everyday in this job? | 90% said yes | |
Do you have to deal with angry customers everyday in this job? | 10% said yes | |
Do you have to make decisions everyday in this job? | 60% said yes |
Other responsibilities
Besides their typical day, Concierges also arrange childcare services for guests. They may also carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
On a weekly to monthly basis, Concierges Provide food and beverage services to guests. They might also Arrange for interpreters or translators when patrons require such services.
In addition, they Plan special events, parties, or meetings, which may include booking musicians or celebrities.
Although specific duties may vary, many of them Arrange for the replacement of items lost by travelers.
To some Concierges, it is also their responsibility to Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
Working life
Standard 40 hour work week
Regular schedule like a 9 to 5
In a typical work week as a Concierge, you can expect to work 40 hour work week.
Is this right for me
The Helpers and The Entrepreneurs
People who are suitable for this job tends to like working with, communicating with, and teaching people. They like helping or providing service to others..
They also like starting up and carrying out projects. They like leading people and making many decisions. Sometimes they require risk taking and often deal with business.
You can read more about these career personality types here.
Learn more about Concierges
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