What Do Concierges Do (including Their Typical Day At Work)

Stan T.Career, Job DescriptionLeave a Comment

Job Description, Daily Responsibilities, and Work Life

Concierges

Concierges assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.

Salary
$35310
Becoming One
Medium
Education
No degree required
Job Satisfaction
Job Growth

Personality
Interest Match



Job Description

Job Description

Concierges assist patrons at hotel, apartment, or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance. They also make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.

Other tasks include:

  • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
  • Make travel arrangements for sightseeing or other tours.
  • Receive, store, or deliver luggage or mail.
  • Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
  • Pick up and deliver items or run errands for guests.
  • Provide directions to guests.

We asked Concierges how satisfied they are with their job. Here is what they said.

Job satisfaction

71%

How meaningful is this job

47%


71% of them said they were satisfied with their job and 47% said they find that their job makes the world a better place or helps to make someone else’s life better.



Typical Day At Work

On a daily basis, Concierges provide directions to guests. They provide information about local features, such as shopping, dining, nightlife, or recreational destinations.

A typical day for a Concierge will also include:

  • Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
  • Make travel arrangements for sightseeing or other tours.
  • Pick up and deliver items or run errands for guests.
  • Perform office duties on a temporary basis when needed.
  • Receive, store, or deliver luggage or mail.

We asked some Concierges a few questions to find out what else does their work day look like. Here is what we found.

Do you have telephone conversations everyday in this job? 100% said yes
How important is it to work in a team in this job? 47% said very important
Do you have group discussions everyday in this job? 70% said yes
Do you talk or work with customers everyday in this job? 90% said yes
Do you have to deal with angry customers everyday in this job? 10% said yes
Do you have to make decisions everyday in this job? 60% said yes

Other responsibilities

Besides their typical day, Concierges also arrange childcare services for guests. They may also carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.

On a weekly to monthly basis, Concierges Provide food and beverage services to guests. They might also Arrange for interpreters or translators when patrons require such services.

In addition, they Plan special events, parties, or meetings, which may include booking musicians or celebrities.

Although specific duties may vary, many of them Arrange for the replacement of items lost by travelers.

To some Concierges, it is also their responsibility to Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.


Working life

Working hours

Standard 40 hour work week

Working schedule

Regular schedule like a 9 to 5

In a typical work week as a Concierge, you can expect to work 40 hour work week.

Do Concierges work in an office-style work environment?

Every day
73%


Once a week
13%


Do Concierges work outdoors?

Never
48%


Once a year
16%



Is this right for me

Best personality for this career

The Helpers and The Entrepreneurs

People who are suitable for this job tends to like working with, communicating with, and teaching people. They like helping or providing service to others..

They also like starting up and carrying out projects. They like leading people and making many decisions. Sometimes they require risk taking and often deal with business.

You can read more about these career personality types here.



Learn more about Concierges

Summary
Job Description (You are here)
Salary
Requirements
Quiz

Related to Concierges Job Description

Concierges job description, what do Concierges do, typical day for Concierges, what is it like to work as a Concierge, how many hours do Concierges work, day to day work of a Concierge

Additional resources

http://www.bls.gov/oes/current/oes396012.htm


Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.