What Do Concierges Do: Job Description, Responsibilities and Duties

Stanley TanLeave a Comment



daily life of a Concierge
are Concierges happy with their job

Concierges

Other names for this job might include Activities Concierge, Chef Concierge, Chef Concierge/Director of Guest Relations, Chief Concierge, Chief Concierge (Head Concierge), Chief Lifestyle Officer, Club Concierge, Concierge, Conference Concierge, Guest Service Agent


  • $30870
    Salary
  • 71%
    Job satisfaction
  • Medium
    Becoming one
  • High
    Job growth
OwlGuru Rank

C+



Being A Concierge: What You Really Do


In this job description guide, you will find out what do Concierges do and what is their typical work day like.

After reading this, you will have a much better idea on whether you will like working as a Concierge or not.



Job summary

Concierges assist patrons at hotel, apartment, or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.

We asked Concierges how satisfied they are with their job. Here is what they said.

Job satisfaction

71%

How meaningful is this job

47%


71% of them said they were satisfied with their job and 47% said they find that their job makes the world a better place or helps to make someone else’s life better.



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Typical day

On a daily basis, Concierges Provide information about local features, such as shopping, dining, nightlife, or recreational destinations. They Make travel arrangements for sightseeing or other tours.

1 of the main responsibilities as A Concierge is to Perform office duties on a temporary basis when needed.

Some may also Pick up and deliver items or run errands for guests.

In a normal work day, another thing that Concierges do is they Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.

In addition to that, they Provide directions to guests..

A typical day for A Concierge look like this:

Provide attraction or event information to patrons.
Arrange services or reservations for patrons.
Perform administrative or clerical tasks.

We asked some Concierges a few questions to find out what else does their work day look like. Here is what we found.

Do you have telephone conversations everyday in this job?100% said yes
Do you have to use email everyday in this job?100% said yes
How important is it to work in a team in this job?47% said very important
Do you have group discussions everyday in this job?70% said yes
Do you have to meet strict deadlines everyday in this job?48% said yes
Do you talk or work with customers everyday in this job?90% said yes
Do you have to deal with angry customers everyday in this job?10% said yes
Do you have to make decisions everyday in this job?60% said yes



Other responsibilities

Besides the “typical day” things that Concierges do, they Receive, store, or deliver luggage or mail. They might also Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.

On a weekly to monthly basis, Concierges Provide business services for guests, such as sending or receiving faxes or shipping packages. and Arrange childcare services for guests.

In addition, they Provide food and beverage services to guests.

A typical week or month for them might include:

Deliver items.
Handle luggage or other possessions for patrons.
Arrange services or reservations for patrons.
Arrange services or reservations for patrons.
Arrange services or reservations for patrons.
Sell products or services.



Working life

Working hours

40 hours per week

Working schedule

Regular (Set schedule and routine)


In a typical work week as A Concierge, you can expect to work 40 hours per week.

Do Concierges work in an office-style work environment?

Everyday
73.33%

Once a week
13.33%

Once a month
6.67%

Once a year
0%

Never
6.67%

Do Concierges work in a warehouse-style work environment?

Everyday
3.33%

Once a week
3.33%

Once a month
3.33%

Once a year
20%

Never
70%

Do Concierges work outdoors?

Everyday
9.68%

Once a week
9.68%

Once a month
16.13%

Once a year
16.13%

Never
48.39%



Is this right for me

Best personality for this career

The Helpers and The Persuaders


You can read more about these career personality types here.

You will like this career if you are someone who likes working with, communicating with, and teaching people. They like helping or providing service to others.

You also like starting up and carrying out projects. They like leading people and making many decisions. Sometimes they require risk taking and often deal with business.



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Rank: D
Salary: $22180

They accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
Rank: D
Salary: $25760

They sell merchandise, such as furniture, motor vehicles, appliances, or apparel to consumers.
Rank: C
Salary: $32230

They interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
Rank: C
Salary: $33890

They interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Rank: C
Salary: $34790

They make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets, contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.






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Career type

Personal Care and Service
Lodging

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Learn more about Concierges

Summary
Job Description (You are here)
Salary
Requirements
Is This Right For Me

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Related to Concierges Job Description

Concierges job description, what do Concierges do, typical day for Concierges, what is it like to work as a Concierge, how many hours do Concierges work, day to day work of a Concierge

Additional resources

http://www.bls.gov/oes/current/oes396012.htm

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Concierges
Written by: Stanley Tan
Concierges assist patrons at hotel, apartment, or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.
3.8 / 5 stars

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