What Do LAN/WAN Support Specialists Do: Job Description, Responsibilities and Duties

Stanley TanLeave a Comment

daily life of a Computer Network Support Specialist
are Computer Network Support Specialists happy with their job

Computer Network Support Specialists

Other names for this job might include Certified Novell Administrator (CNA), Cisco Certified Network Professional (CCNP), Computer Network Specialist, Computer Network Support Specialist, Computer Networker, Configuration Technician, Implementation Consultant, Internet Information Technology Specialist, Internet Network Specialist, Internet Security Specialist

  • $67260
  • 66%
    Job satisfaction
  • Quite Hard
    Becoming one
  • Medium
    Job growth
OwlGuru Rank


Being A LAN/WAN Support Specialist: What You Really Do

In this job description guide, you will find out what do Computer Network Support Specialists do and what is their typical work day like.

After reading this, you will have a much better idea on whether you will like working as a Computer Network Support Specialist or not.

Job summary

LAN/WAN Support Specialists analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Perform network maintenance to ensure networks operate correctly with minimal interruption.

We asked LAN/WAN Support Specialists how satisfied they are with their job. Here is what they said.

Job satisfaction


How meaningful is this job


66% of them said they were satisfied with their job and 45% said they find that their job makes the world a better place or helps to make someone else’s life better.

Become one

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Typical day

On a daily basis, LAN/WAN Support Specialists Analyze network data to determine network usage, disk space availability, or server function. They Configure security settings or access permissions for groups or individuals.

1 of the main responsibilities as A LAN/WAN Support Specialist is to Document network support activities.

Some may also Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.

In a normal work day, another thing that LAN/WAN Support Specialists do is they Back up network data.

In addition to that, they Document help desk requests and resolutions..

A typical day for A LAN/WAN Support Specialist look like this:

Monitor the performance of computer networks.
Analyze data to identify or resolve operational problems.
Implement security measures for computer or information systems.
Document network-related activities or tasks.

We asked some LAN/WAN Support Specialists a few questions to find out what else does their work day look like. Here is what we found.

Do you have telephone conversations everyday in this job?93% said yes
Do you have to use email everyday in this job?94% said yes
How important is it to work in a team in this job?68% said very important
Do you have group discussions everyday in this job?80% said yes
Do you have to meet strict deadlines everyday in this job?27% said yes
Do you talk or work with customers everyday in this job?35% said yes
Do you have to deal with angry customers everyday in this job?9% said yes
Do you have to make decisions everyday in this job?30% said yes

Other responsibilities

Besides the “typical day” things that LAN/WAN Support Specialists do, they Configure wide area network (WAN) or local area network (LAN) routers or related equipment. They might also Perform routine maintenance or standard repairs to networking components or equipment.

On a weekly to monthly basis, LAN/WAN Support Specialists Test computer software or hardware, using standard diagnostic testing equipment and procedures. and Troubleshoot network or connectivity problems for users or user groups.

In addition, they Analyze and report computer network security breaches or attempted breaches.

Although specific duties may vary, many of them Create or update technical documentation for network installations or changes to existing installations.

To some LAN/WAN Support Specialists, it is also their responsibility to Monitor industry websites or publications for information about patches, releases, viruses, or potential problem identification.

A typical week or month for them might include:

Configure computer networks.
Maintain computer hardware.
Test computer hardware performance.
Test software performance.
Resolve computer network problems.
Troubleshoot issues with computer applications or systems.
Analyze security of systems, network, or data.

Working life

Working hours

40 hours per week

Working schedule

Regular (Set schedule and routine)

In a typical work week as A LAN/WAN Support Specialist, you can expect to work 40 hours per week.

Do LAN/WAN Support Specialists work in an office-style work environment?


Once a week

Once a month

Once a year


Do LAN/WAN Support Specialists work in a warehouse-style work environment?


Once a week

Once a month

Once a year


Do LAN/WAN Support Specialists work outdoors?


Once a week

Once a month

Once a year


Is this right for me

Best personality for this career

The Builders and The Persuaders

You can read more about these career personality types here.

You will like this career if you are someone who likes work activities that include practical, hands-on problems and solutions. They like working with plants, animals, and real-world materials like wood, tools, and machinery. Many of the careers require working outside, and do not involve a lot of paperwork or working closely with others.

You also like starting up and carrying out projects. They like leading people and making many decisions. Sometimes they require risk taking and often deal with business.

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Career type

Computer IT and Mathematics
Computer Science
Network Systems

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Related to Computer Network Support Specialists Job Description

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Additional resources


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Computer Network Support Specialists
Written by: Stanley Tan
LAN/WAN Support Specialists analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Perform network maintenance to ensure networks operate correctly with minimal interruption.
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