What Do Bill and Account Collectors Do: Job Description, Responsibilities and Duties

Stanley TanLeave a Comment



daily life of a Bill and Account Collector
are Bill and Account Collectors happy with their job

Bill and Account Collectors

Other names for this job might include Account Receivable Associate, Account Representative, Account Resolution Analyst, Account Service Representative, Accounting Technician, Accounts Collector, Accounts Receivable Specialist, Agent, Bad Credit Collector, Bill Collector


  • $36600
    Salary
  • 71%
    Job satisfaction
  • Easy
    Becoming one
  • High
    Job growth
OwlGuru Rank

B



Being A Bill and Account Collector: What You Really Do


In this job description guide, you will find out what do Bill and Account Collectors do and what is their typical work day like.

After reading this, you will have a much better idea on whether you will like working as a Bill and Account Collector or not.



Job summary

Bill and Account Collectors locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer’s account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.

We asked Bill and Account Collectors how satisfied they are with their job. Here is what they said.

Job satisfaction

71%

How meaningful is this job

47%


71% of them said they were satisfied with their job and 47% said they find that their job makes the world a better place or helps to make someone else’s life better.



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Typical day

On a daily basis, Bill and Account Collectors Receive payments and post amounts paid to customer accounts. They Locate and monitor overdue accounts, using computers and a variety of automated systems.

1 of the main responsibilities as A Bill and Account Collector is to Record information about financial status of customers and status of collection efforts.

Some may also Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.

In a normal work day, another thing that Bill and Account Collectors do is they Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.

In addition to that, they Advise customers of necessary actions and strategies for debt repayment..

A typical day for A Bill and Account Collector look like this:

Collect deposits, payments or fees.
Monitor financial information.
Maintain financial or account records.

We asked some Bill and Account Collectors a few questions to find out what else does their work day look like. Here is what we found.

Do you have telephone conversations everyday in this job?100% said yes
Do you have to use email everyday in this job?47% said yes
How important is it to work in a team in this job?56% said very important
Do you have group discussions everyday in this job?60% said yes
Do you have to meet strict deadlines everyday in this job?49% said yes
Do you talk or work with customers everyday in this job?47% said yes
Do you have to deal with angry customers everyday in this job?53% said yes
Do you have to make decisions everyday in this job?64% said yes



Other responsibilities

Besides the “typical day” things that Bill and Account Collectors do, they Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.

A typical week or month for them might include:

Provide information to coworkers.



Working life

Working hours

40 hours per week

Working schedule

Regular (Set schedule and routine)


In a typical work week as A Bill and Account Collector, you can expect to work 40 hours per week.

Do Bill and Account Collectors work in an office-style work environment?

Everyday
82.45%

Once a week
3.08%

Once a month
0%

Once a year
0%

Never
14.48%

Do Bill and Account Collectors work in a warehouse-style work environment?

Everyday
1.01%

Once a week
3.74%

Once a month
0%

Once a year
4.26%

Never
90.99%

Do Bill and Account Collectors work outdoors?

Everyday
0%

Once a week
8.71%

Once a month
0%

Once a year
0%

Never
91.29%



Is this right for me

Best personality for this career

The Organizers and The Persuaders


You can read more about these career personality types here.

You will like this career if you are someone who likes following set procedures and routines. They like working with data and details more than with ideas.

You also like starting up and carrying out projects. They like leading people and making many decisions. Sometimes they require risk taking and often deal with business.



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Career type

Office and Administration
Banking and Related Services

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Related to Bill and Account Collectors Job Description

Bill and Account Collectors job description, what do Bill and Account Collectors do, typical day for Bill and Account Collectors, what is it like to work as a Bill and Account Collector, how many hours do Bill and Account Collectors work, day to day work of a Bill and Account Collector

Additional resources

http://www.bls.gov/OOH/office-and-administrative-support/bill-and-account-collectors.htm
http://www.acainternational.org/

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Bill and Account Collectors
Written by: Stanley Tan
Bill and Account Collectors locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts.
4 / 5 stars

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