Computer User Support Specialists: Salary, Job Description, How To Be One and More

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Computer User Support Specialists jobs information
pros and cons of being a Computer User Support Specialist

Computer User Support Specialists

Other names for this job might include Automatic Data Processing Customer Liaison (ADP Customer Liaison), Call Center Manager, Call Center Supervisor, Call Center Support Representative, Computer Customer Support Specialist, Computer Hardware Technician, Computer Help Desk Representative, Computer Help Desk Specialist, Computer Instructor, Computer Lab Assistant


  • $52430
    Salary
  • 66%
    Job satisfaction
  • Medium
    Becoming one
  • High
    Job growth
OwlGuru Rank

B+



IT Support Specialists: Know It All In 1 Minute


In this career summary, you will find out what the job of An IT Support Specialist is about and what it is like.

After reading this, you will have a good idea on what the job is about and decide if this is the right career for you.



Job description

Computer User Support Specialists provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

  • Oversee the daily performance of computer systems.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Read more about what does An IT Support Specialist really do at work and what is it like being and working as one.


Become one

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Salary

Average salary
$52430 per year

Hourly wage
$25.21 an hour


IT Support Specialists with little to no experience tend to make between $28990 and $37300 while the more experienced ones make over $63030 per year.

Top 5 paying statesHourlyAnnual
DC$31.07$64630
MA$29.94$62270
CA$29.73$61830
NJ$27.92$58070
WA$27.84$57910

1 of the easiest ways to increase your salary as An IT Support Specialist is to move to a higher paying state like DC. Right now, the highest paying states for IT Support Specialists are DC, MA, CA, NJ and WA.

However a higher pay at DC doesn’t guarantee that you will make more because the living expenses at DC might be 2x higher than where you are currently at now.

3 other factors that can increase your salary as An IT Support Specialist is the degree you hold, the industry you work in and lastly the company you work for (bigger companies like the Fortune 500 companies tend to pay more).

Find out how much do successful IT Support Specialists make and if their salary is high when compared to all the other careers.


Requirements

Recommended degree level
Bachelor’s Degree

We asked other IT Support Specialists what degree they had when they got the job and most of them said they had a Bachelors degree followed by Some college courses.

Other than that we also asked them what did they major in and here are the most popular majors that came up.

Agricultural Business Technology
Computer Support Specialist
Medical Office Computer Specialist/Assistant

Another popular question from our readers is what makes An IT Support Specialist successful or would they be good in this career.

Well, we found that most successful IT Support Specialists have these 5 skillsets.

Active Listening
Speaking
Reading Comprehension
Critical Thinking
Writing

In addition to that, 1 common characteristic among successful IT Support Specialists is they are good at Dependability. Here are the top 5 common characteristics.

Dependability
Attention to Detail
Cooperation
Analytical Thinking
Integrity
= Hot in-demand that most employers are looking for

Read more about what it really takes to become An IT Support Specialist and the degree, training and education you need


Pros and Cons

Here are some reasons why you should and shouldn’t choose An IT Support Specialist as your career.

PROS
Suitable for people who likes practical and handson work
Suitable for people who values relationships between coworkers and customers and wants to work in a friendly noncompetitive environment
This career is perfect for people who love to work indoors.
It is not too difficult to get into this career. Previous workrelated skill, knowledge, or experience is required for this career.
Normal working hours (40 hours per week)
CONS
Not suitable for people who likes to work with designs
Salary is below average


There will be pros and cons for all jobs. The point is how much do the pros outweigh the cons to you.

A pro to you might be a con to Bob. A pro to Bob might be a con to you. We suggest reading about this career framework that can help you to find out what type of careers are right for you.



What is the job like

Job satisfaction
66%

Is this job meaningful
45%


Working hours
40 hours per week

Working schedule
Regular (Set schedule and routine)


On a normal working week Computer User Support Specialists work 40 hours per week.

66% of IT Support Specialists said they were satisfied with their job and 45% said they feel like their job is making other people’s lives better.



Is this right for me

Best personality for this career
The Builders and The Thinkers


You can read more about these career personality types here.

People who are suitable for this job tends to like work activities that include practical, hands-on problems and solutions. They like working with plants, animals, and real-world materials like wood, tools, and machinery. Many of the careers require working outside, and do not involve a lot of paperwork or working closely with others.

They also like working with ideas, and require an extensive amount of thinking. They like searching for facts and figuring out problems mentally.



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Rank: D
Salary: $41240

They monitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, engineering, and other data according to operating instructions. Monitor and respond to operating and error messages. May enter commands at a computer terminal and set controls on computer and peripheral devices.
Rank: D
Salary: $38450

They repair, maintain, or install computers, word processing systems, automated teller machines, and electronic office machines, such as duplicating and fax machines.
Rank: C+
Salary: $46040

They set up, or set up and operate audio and video equipment including microphones, sound speakers, video screens, projectors, video monitors, recording equipment, connecting wires and cables, sound and mixing boards, and related electronic equipment for concerts, sports events, meetings and conventions, presentations, and news conferences. May also set up and operate associated spotlights and other custom lighting systems.
Rank: C+
Salary: $46390

They prepare, plan, and operate multimedia teaching aids for use in education. May record, catalogue, and file materials.
Rank: C
Salary: $42310

They set up, operate, and maintain the electronic equipment used to transmit radio and television programs. Control audio equipment to regulate volume level and quality of sound during radio and television broadcasts. Operate transmitter to broadcast radio or television programs.






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Career type

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Science and Math

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Related to Computer User Support Specialists Career Information

Computer User Support Specialists job description, Computer User Support Specialists salary, Computer User Support Specialists information, what is the job of a Computer User Support Specialist like, pros and cons about Computer User Support Specialists, colleges and universities for Computer User Support Specialists, is Computer User Support Specialists the right career for me, Medium careers to get into, careers in Computer IT and Mathematics

Additional resources

http://www.bls.gov/OOH/computer-and-information-technology/computer-support-specialists.htm
http://www.comptia.org/

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Computer User Support Specialists
Written by: Stanley Tan
IT Support Specialists provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
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